Guide
What is an AI front desk, and does a small business need one?
An AI front desk answers customer questions on your website and other channels, books appointments, and passes anything it can't handle to the right person. It's worth it when questions or calls go unanswered while you're busy or closed.
In short
- Answers: hours, prices, services and policies, from your own site and information.
- Books: appointments straight into your calendar, including changes and cancellations.
- Hands off: anything it can't answer goes to staff, with an alert.
- Never closes: nights, weekends and busy hours.
When is it worth it?
- You miss calls or messages while working: mid-appointment, mid-job, after hours.
- Visitors ask the same questions again and again.
- Your ads bring traffic at hours nobody is there to answer.
What should a good one never do?
- Make up answers it doesn't have.
- Keep a customer away from a person who asks for one.
- Store card or ID numbers in plain text, or train on your customers' conversations.
How Nabee AI works
Nabee AI is the front desk we built and run. Add one line to your website and it answers in web chat and by voice, in 13 languages, books into Cal.com and Google Calendar, and alerts staff when a customer asks for a person. Businesses pay only for conversations the AI actually answers, with a 7-day free trial. You can try it on this site: tap the chat button.
Why it matters for your ads and site
Every visitor who leaves with an unanswered question is ad spend lost. A front desk on the page keeps them talking and turns questions into bookings. It's one part of running the whole path, not a replacement for it.